NWEB

Terms and conditions

Last updated: February 11, 2025

Welcome to NWEB ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and subscription plans (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

We provide access to online services through a subscription model, where users ("you" or "your") can purchase and use credits to access specific features. These Terms outline the rules and conditions that apply to your use of our Services, including your rights, obligations, and limitations.

Please read these Terms carefully before using our Services.

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

  1. "Company," "we," "us," "our" – Refers to NWEB, the provider of the Services described in these Terms.
  2. "Services" – Refers to the online services, features, and functionalities provided by the Company through our website or other platforms.
  3. "Subscription" – Refers to the monthly or annual payment plan that grants the user access to a specified number of credits and the use of our Services for a defined period.
  4. "Credits" – Refers to the virtual units that can be used to access specific services. Credits may be included with your Subscription or purchased separately. Credits are non-transferable and may expire in accordance with these Terms.
  5. "User," "you," "your" – Refers to any individual or entity that accesses or uses the Services provided by the Company.
  6. "Account" – Refers to the personalised account created by the user to access our Services.
  7. "Third-Party Services" – Refers to services, platforms, or tools provided by external parties that may be used in conjunction with or impact the availability and quality of the Services.
  8. "Website" – Refers to the Company's website, through which the Services are provided, located at https://nweb.ai or any nweb.xyz domain or subdomains.
  9. "Terms" – Refers to these Terms and Conditions, which govern your use of the Services.
  10. "Cancellation" – Refers to the termination of your Subscription by you or the Company, as described in these Terms.

2. Acceptance of Terms

By accessing, browsing, or using our website and Services, you agree to comply with and be bound by these Terms and Conditions ("Terms"), as well as any additional policies or guidelines referenced herein or available on our website. If you do not agree to these Terms, you must not use or access our Services.

You represent and warrant that:

  1. You are at least 18 years of age or have reached the legal age of majority in your jurisdiction.
  2. You have the legal authority to enter into this agreement on behalf of yourself or the entity you represent.
  3. Your use of the Services complies with all applicable laws and regulations.

If you create an account or use the Services on behalf of a company or organisation, you agree that you are authorised to bind that entity to these Terms. Your acceptance of these Terms constitutes an agreement between us and you (or the entity you represent).

By continuing to use our Services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not meet the eligibility requirements or disagree with any part of these Terms, you must immediately cease using the Services.

3. Service Description

We provide online services accessible through a browser-based platform (the "Services"). Users can purchase access to these Services through a subscription plan, which includes a set number of credits that can be used to access specific features or functionalities. Additional credits can be purchased separately if needed.

The key aspects of our Services include:

  1. Access to cross-platform generative AI services, AI agents, leverage of AI technologies for small/medium business.
  2. Flexible subscription plans, available on a monthly or annual basis, with varying credit allocations to suit different needs.
  3. The ability to continue using the Services within the subscription period even if the subscription is cancelled, provided sufficient credits are available.

We strive to provide a reliable and high-quality service; however, the availability and performance of the Services may be affected by factors outside our control, including reliance on third-party service providers. While we make every effort to minimise disruptions, we do not guarantee uninterrupted access or error-free operation of the Services.

The Services are provided "as is" and may be modified, updated, or discontinued at our sole discretion without prior notice. By using the Services, you acknowledge that you are responsible for ensuring your own internet access and any necessary equipment to utilise the Services.

4. Subscription Plans

We offer flexible subscription plans that provide access to our Services through a credit-based system. The key details of our subscription plans are as follows:

  1. Subscription Options

    • You may choose between a monthly or annual subscription plan.
    • Each subscription plan includes a fixed number of credits that can be used to access specific services during the subscription period.

  2. Additional Credits

    • If you use all your allocated credits before the end of your subscription period, you can purchase additional credits.
    • Additional credits are non-refundable and may have an expiry period, as outlined at the time of purchase.

  3. Auto-Renewal

    • Subscriptions are automatically renewed at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date.
    • Payment for the renewal will be processed using your payment method on file.

  4. Cancellation

    • You may cancel your subscription at any time.
    • Cancellation will not result in a refund of any fees already paid. You will retain access to the Services, including any remaining credits, until the end of your current subscription period.

  5. Non-Refundable Policy

    • All fees paid for subscriptions and credits are non-refundable, including in cases of unused credits or early cancellation.

  6. Changes to Subscription Plans

    • We reserve the right to modify the subscription plans, including the credit allocation, pricing, or terms. Changes will be communicated to you in advance, and you will have the option to adjust or cancel your subscription.

By subscribing to a plan, you agree to these terms and acknowledge your responsibility for managing your subscription, including cancellations and renewals.

5. Credits

Our Services operate on a credit-based system, where credits are used as a virtual currency to access specific features or functionalities. Below are the terms governing the use of credits:

  1. Allocation of Credits

    • Credits are included as part of your subscription plan and are allocated at the beginning of each billing cycle (monthly or annual).
    • The number of credits included with your subscription will depend on the plan you choose.

  2. Purchasing Additional Credits

    • If you exhaust your allocated credits before the end of your subscription period, you can purchase additional credits at any time.
    • Pricing for additional credits will be specified at the time of purchase.

  3. Credit Usage

    • Credits are deducted when you use specific features or services. The number of credits required for each service will be clearly stated.
    • Unused credits do not roll over to the next subscription period unless expressly stated.

  4. Validity of Credits

    • Credits included in your subscription plan are valid only for the duration of the subscription period.
    • Purchased credits may have an extended validity period, which will be communicated at the time of purchase.

  5. Non-Transferable and Non-Refundable

    • Credits are tied to your account and cannot be transferred, sold, or shared with other users, unless expressly permitted.
    • Credits, whether included with your subscription or purchased additionally, are non-refundable.

  6. Expired or Unused Credits

    • Credits that remain unused at the end of their validity period will expire and cannot be refunded or reinstated.

6. Payment and Billing

The following terms govern payments and billing for your subscription and use of our Services:

  1. Payment Methods

    • We accept payments through credit card, and other payment methods as made available when subscribing.
    • You must provide a valid payment method at the time of purchase or subscription sign-up.

  2. Billing Cycle

    • Subscription fees are billed at the start of each billing cycle (monthly or annual) based on your selected plan.
    • If additional credits are purchased, payment will be processed immediately upon confirmation of the purchase.

  3. Auto-Renewal

    • Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.
    • By subscribing, you authorise us to charge the payment method on file for the renewal amount.
    • If we are unable to process payment, we may suspend or terminate your access to the Services until the payment issue is resolved.

  4. Pricing

    • All prices are listed in US Dollars and include applicable taxes.
    • We reserve the right to change pricing at any time. If there is a change, we will notify you in advance, and the new pricing will apply from the next billing cycle.

  5. Non-Refundable Policy

    • All payments for subscriptions and additional credits are non-refundable, including fees paid for unused credits or partial subscription periods.
    • Refunds will not be issued for cancellations made after payment has been processed.

  6. Failed Payments

    • If a payment is declined, we will notify you and attempt to process the payment again.
    • If the payment issue persists, your subscription may be cancelled or access to Services restricted.

  7. Invoices and Receipts

    • Upon successful payment, a receipt or invoice will be sent to your registered email address.
    • You are responsible for ensuring your account information is accurate and up to date to receive billing communications.

  8. Disputes

    • If you believe there is an error in your billing or payment, please contact us within 14 days of the charge to address the issue.

By making a payment or maintaining a subscription, you agree to these payment and billing terms.

7. Cancellation and Termination

  1. Cancellation by You

    • You may cancel your subscription at any time by logging into your account and cancelling your subscription.
    • Cancellation will take effect at the end of your current billing cycle, and you will retain access to the Services, including any remaining credits, until that time.
    • Fees already paid for the subscription period, including unused credits, are non-refundable.

  2. Termination or Suspension by Us

    • We reserve the right to suspend or terminate your access to the Services, including any free trial credits or remaining paid credits, at our sole discretion, without notice or liability, if:

      • You violate these Terms and Conditions.
      • We reasonably suspect fraudulent, abusive, or illegal activity associated with your account.
      • Continued access to your account or the Services is deemed inappropriate for any reason.
    • In such cases, you will not be entitled to any refund or compensation for unused credits or remaining subscription time.

  3. Free Trial Credits

    • Accounts created solely for accessing free trial credits or free plans are subject to additional conditions. We reserve the right, at our own discretion and without further justification, to:

      • Suspend or terminate the account without notice.
      • Revoke any remaining free credits.
    • Free trial credits are offered at our sole discretion and may be withdrawn, cancelled, or suspended without notice or liability.
    • Free trial credits have no monetary value, are non-transferable, and cannot be redeemed for cash or other benefits.

  4. Effect of Cancellation or Termination

    • Upon cancellation or termination of your account:

      • Access to the Services and any remaining credits will be revoked at the end of the current subscription period (for user-initiated cancellations) or immediately (for terminations by us).
      • You are responsible for backing up any data or information associated with your account before termination, as it may be permanently deleted.

  5. Reactivation

    • If your account is suspended or terminated, reactivation may be possible at our discretion, subject to any conditions we may impose.

By using our Services, you agree to these terms and acknowledge our right to manage access to the Services at our discretion.

8. Refund Policy

  1. General Policy

    • All payments made for subscriptions, credits, and other services are non-refundable, including fees for unused credits or partial subscription periods. By making a purchase, you acknowledge and agree to this non-refundable policy.

  2. Subscription Fees

    • Subscription fees are charged at the beginning of each billing cycle (monthly or annual) and are non-refundable, even if you choose to cancel your subscription before the end of the billing period.
    • You will retain access to the Services until the end of the paid billing cycle, even if you cancel before that time.

  3. Credits

    • Credits, whether included with your subscription or purchased additionally, are non-refundable and cannot be exchanged for cash or other compensation.
    • Unused credits will expire at the end of their validity period as outlined in these Terms and will not be refunded.

  4. Promotions and Free Trials

    • Any promotional offers, discounts, or free trial credits provided are non-refundable and are subject to the terms outlined at the time of the promotion.

  5. Exceptional Circumstances

    • In exceptional cases, such as duplicate payments or technical errors, refunds may be issued at our sole discretion.
    • To request a refund under exceptional circumstances, you must contact us within 14 days of the payment date, providing all relevant details and supporting documentation.

  6. Third-Party Charges

    • We are not responsible for any fees, charges, or refunds related to third-party payment processors or financial institutions. Any such disputes must be addressed directly with the third-party provider.

By purchasing a subscription or credits, you confirm that you understand and agree to this refund policy.

9. Service Availability and Limitations

  1. General Availability

    • We strive to provide reliable and uninterrupted access to our Services. However, we do not guarantee that the Services will be available at all times or free from errors, interruptions, or delays.
    • Access to the Services may be temporarily unavailable due to scheduled maintenance, upgrades, or unforeseen technical issues.

  2. Dependency on Third-Party Services

    • The availability and performance of our Services may depend on third-party providers, including hosting, network infrastructure, and other external systems.
    • We are not liable for any disruptions, limitations, or failures caused by third-party services or factors beyond our control.

  3. Quality of Service

    • While we aim to deliver high-quality Services, we do not guarantee the performance, accuracy, or suitability of the Services for your specific needs.
    • You acknowledge that your use of the Services is at your own risk and subject to the limitations outlined in these Terms.

  4. System Requirements

    • To access and use the Services, you are responsible for ensuring that you have the necessary hardware, software, internet connection, and browser compatibility.
    • We are not responsible for any limitations or disruptions caused by your equipment or network.

  5. Force Majeure

    • We are not liable for any failure or delay in providing the Services due to events beyond our reasonable control, including but not limited to natural disasters, power outages, strikes, cyber-attacks, or government actions.

  6. Modifications to Services

    • We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.
    • In the event of significant changes to the Services, we will make reasonable efforts to notify you in advance.

  7. No Warranties

    • The Services are provided "as is" and "as available," without any warranties or guarantees, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

By using our Services, you acknowledge and accept these limitations.

10. User Responsibilities

When using our Services, you agree to the following responsibilities to ensure compliance with these Terms and the safe, lawful use of the platform:

  1. Account Information

    • You are responsible for maintaining the confidentiality of your account credentials, including your username and password.
    • You must notify us immediately if you suspect any unauthorised use of your account or security breach.

  2. Lawful Use

    • You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
    • You must not use the Services to engage in fraudulent, harmful, or illegal activities.

  3. Appropriate Conduct

    • You agree not to:

      • Use the Services to distribute malware, viruses, or harmful software.
      • Interfere with or disrupt the functionality or security of the Services or associated networks.
      • Attempt to gain unauthorised access to any part of the Services, including accounts, systems, or data.

  4. Accuracy of Information

    • You are responsible for ensuring that all information you provide to us is accurate, complete, and up to date.
    • This includes payment details, contact information, and any data uploaded to the platform.

  5. Prohibited Activities

    • You must not:

      • Sell, transfer, or share your account or credits with others.
      • Reverse engineer, decompile, or attempt to extract the source code of the Services.
      • Use the Services in a manner that infringes the intellectual property rights of others.

  6. System Requirements

    • You are responsible for ensuring that your devices and internet connection meet the technical requirements needed to access and use the Services.

  7. Content Responsibility

    • You are solely responsible for any data, files, or content you upload or input into the Services.
    • You must ensure that your content does not violate applicable laws, infringe on third-party rights, or contain harmful or offensive material.

  8. Indemnification

    • You agree to indemnify and hold us harmless from any claims, damages, or losses resulting from your breach of these responsibilities or misuse of the Services.

By using our Services, you acknowledge and agree to fulfil these responsibilities. Failure to comply with these obligations may result in suspension or termination of your account and access to the Services.

11. Intellectual Property

  1. Ownership of Content

    • All content, materials, and intellectual property available through the Services, including but not limited to text, graphics, logos, icons, images, software, and any other assets (collectively, the "Content"), are owned by or licensed to us and are protected by copyright, trademark, patent, and other applicable intellectual property laws.
    • Your use of the Services does not grant you any ownership or rights to the Content, except as explicitly stated in these Terms.

  2. Permitted Use

    • You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for personal or internal business purposes, as outlined in these Terms.
    • You must not copy, reproduce, modify, distribute, display, create derivative works from, or exploit any part of the Content without prior written consent from us.

  3. Trademarks

    • All trademarks, service marks, logos, and trade names displayed on the Services are the property of us or their respective owners.
    • Use of these trademarks is prohibited without prior written permission, except as necessary for identifying or referring to the Services in a lawful and accurate manner.

  4. User-Generated Content

    • Any content, data, or materials you upload or submit through the Services remain your property. By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, display, and distribute your content as necessary to provide the Services.
    • You represent and warrant that you have the rights and permissions to submit such content and that it does not infringe on the rights of third parties.

  5. Prohibited Actions

    • You must not:

      • Reverse engineer, decompile, or disassemble any part of the Services or the software used to provide them.
      • Remove, alter, or obscure any copyright, trademark, or proprietary notices from the Content.
      • Use the Services or Content for any commercial purpose not expressly authorised by these Terms.

  6. Infringement Claims

    • If you believe that any content or materials available through the Services infringe on your intellectual property rights, please contact us with details of the alleged infringement.

By using the Services, you agree to respect and comply with all intellectual property rights as outlined in this section.

12. Indemnification

By using our Services, you agree to indemnify, defend, and hold harmless NWEB, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

  1. Your Use of the Services

    • Any misuse of the Services, including violations of these Terms or applicable laws and regulations.

  2. Your Content

    • Any content, data, or materials you upload, submit, or transmit through the Services, including claims of intellectual property infringement or other rights violations by third parties.

  3. Your Breach of These Terms

    • Any breach or violation of these Terms by you or anyone accessing your account.

  4. Third-Party Actions

    • Any claims or disputes arising from your interactions with third-party services or platforms used in connection with the Services.

  5. Unauthorised Use

    • Any unauthorised access to or use of the Services using your account or credentials, whether or not authorised by you.

We reserve the right to assume exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully in the defence of such matters. You must not settle any claim without our prior written consent.

This indemnification obligation survives the termination of your account or access to the Services.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of laws principles.

By using our Services, you agree that any disputes, claims, or legal proceedings arising out of or related to these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts located in Sydney, New South Wales, Australia.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

14. Dispute Resolution and Mediation

  • If a dispute arises in connection with these Terms or the Services, you must notify us in writing within 14 days of becoming aware of the issue, outlining the nature of the dispute.
  • If we cannot reach a resolution within 28 days of receiving the written notice, an independent dispute resolution practitioner will be appointed by us. This practitioner will facilitate a mediation process in accordance with the laws of the State of New South Wales, Australia.
  • The mediation will be conducted in Sydney, NSW, and the opinion of the independent practitioner will be binding on both parties.
  • Each party will bear its own costs for the mediation process, unless otherwise agreed.

15. Changes to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time at our sole discretion. Any changes will become effective immediately upon posting the revised Terms on our website, unless otherwise stated.

  1. Notification of Changes

    • If we make significant changes to these Terms, we will provide reasonable notice, such as by posting a prominent notice on our website or sending an email to the address associated with your account.
    • Your continued use of the Services after the revised Terms have been posted constitutes your acceptance of the changes.

  2. Review of Terms

    • It is your responsibility to review these Terms periodically for updates. The "Last Updated" date at the top of the Terms indicates the most recent revision.

  3. Disagreement with Changes

    • If you do not agree with the updated Terms, you must discontinue your use of the Services and cancel your subscription before the changes take effect.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you need assistance with our Services, please contact us using the details below:

  1. Email: [email protected]
  2. Website: https://nweb.xyz/contact-us/