Privacy Policy
Last Updated: February 11, 2025
1. Introduction
At NWEB, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including accessing our generative AI tools via your browser and Chrome extension and interacting with our website at https://nweb.ai. By using our services, you agree to the practices described in this policy.
2. Information We Collect
Personal Information:
- When you create a free or paid account, we collect personal details such as your name, email address, and other contact information.
- Payment information is processed securely through third-party payment processors (e.g., Stripe). We do not store credit card details.
- Authentication: Users authenticate directly with Firebase Authentication, secured by Google, when accessing https://nweb.ai or any nweb.xyz domains and subdomains.
User-provided Information and Content:
- Users may upload documents and enter data into our services. Some of this content may be stored in our systems to improve user experience and service functionality.
- When you visit https://nweb.ai, we will store your chat history and activity data for enhanced user experience and convenience.
- Chrome Extension: When you use our Chrome extension, you may provide keys to access AI models. These keys are synced with and managed by your Chrome profile. We do not store these keys.
Automatically Collected Data:
- Usage data such as browser type, IP address, and interactions with our services may be collected to improve functionality and provide a seamless experience.
- Cookies and similar tracking technologies may be used to enhance user experience and gather analytics.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services.
- To facilitate customer support and respond to inquiries.
- To process transactions securely through third-party payment systems.
- To comply with legal obligations and ensure the security of our platform.
- Chat History and Activity Data: For the website, chat history is securely stored for user convenience, ensuring you can access previous interactions. User activity data helps us improve website functionality and user experience.
- AI Model Access: Your provided keys are used solely to authenticate and access AI models from providers like OpenAI and Google AI. If you are using our Bring-Your-Own Keys subscription, you need to provide these keys and we will store them securely. If you are using Chrome Extension, these keys are managed and accessed by your Chrome profile, not stored by us.
- Local Processing: For the Chrome extension, all data processing, including chatting with documents or web content, occurs locally within your browser to ensure full privacy. No data is sent to our servers.
4. Data Sharing and Disclosure
We share data only as necessary:
- Third-Party AI Providers: User-provided data may be processed by AI services located in different countries. We are not responsible for the privacy obligations of these third parties.
- Payment Processors: Payment details are handled securely by third-party services such as Stripe.
- Legal Compliance: Information may be disclosed to comply with legal obligations or to protect against fraud and abuse.
- Authentication: Users authenticate directly with Firebase Authentication, secured by Google, when accessing https://nweb.ai or any nweb.xyz domain and subdomains.
5. Data Security
We implement robust security measures to protect your information:
- Personal data and uploaded documents are secured using encryption and other modern technologies.
- Despite our efforts, no system can guarantee absolute security. Users are advised to exercise caution when sharing sensitive information.
6. Data Retention
We retain personal information and uploaded content as follows:
- Personal data is retained as long as necessary to provide our services or comply with legal obligations.
- Uploaded content may be stored temporarily to process requests or enhance user experience. Users can request deletion of specific content at any time.
7. User Rights and Control
You have the following rights:
- Access and Update: View and update your personal information through your account settings.
- Key Management: You can manage or delete your provided keys anytime through our Keys management page on our website or your Chrome Extension, belongs to how you use the keys.
- Chat History Access: Users can access and manage their stored chat history on the website for convenience.
- Delete Content: Request the deletion of uploaded documents and associated data.
- Withdraw Consent: Opt-out of specific data collection practices by contacting us at [email protected].
8. Third-Party Services
We integrate with third-party services to enhance our offerings:
- AI Providers: Your data may be processed on servers located in other countries. Please refer to the privacy policies of these providers.
- Payment Processors: For payment transactions, refer to the privacy policies of providers such as Stripe.
We are not responsible for the practices of third parties outside our control.
9. Cookies and Tracking Technologies
We use cookies to:
- Analyze user behavior and improve our services.
- Provide functionality, such as remembering preferences.
Users can manage cookie preferences through their browser settings.
10. International Data Transfers
Your information may be transferred to servers in countries outside your jurisdiction. We comply with applicable laws governing international data transfers to ensure your data remains protected.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, it will be promptly deleted.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. We encourage you to review this policy regularly.
13. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Website: https://nweb.xyz/contact-us/
14. Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes arising from this policy will be resolved in accordance with these laws.